$29 million raised by phone firm in new funding

Money will be used to improve tech and fund new hires across Europe and the US.

Cloud-based phone system Aircall has raised $29 million in Series B funding, led by UK investor Draper Esprit, alongside Balderton Capital, NextWorld Capital, eFounders and Newfund, bringing total funding to $40.5 million.

Aircall will use the new funds to develop its platform and integrate software tools used by modern businesses. The company will also use the money to hire new staff across Europe and the U.S.

‘Most business tools have been redefined in recent years to enable collaboration and flexibility across a company. However, for too many teams, the phone remains disconnected from the rest of their everyday tools,’ said Ben Tompkins, managing partner at Draper Esprit. ‘The Aircall team is uniquely positioned to change this, which is why we’re so excited to make this investment.’

What is Aircall?

The company, founded in 2014, is hoping to replace systems such as PBXs with a platform that provides ‘relevant customer data’ and ‘agent-facing tools’ at the onset of every call. It says clients will have no hardware to manage, more integration options and the ability to add local numbers in more than 40 countries.

PBX is a private telephone network used within a company or organisation which allows you to have more phones than physical phone lines and provides well-known features like voicemail, call recording and transfers.

Aircall’s product, AircallNow will enable ‘improved voice calling’ within business messenger platforms.

‘Teams are increasingly looking for efficiency and productivity gains made possible by integrating your phone into the SaaS tools your business is already using,” said Olivier Pailhes, CEO of Aircall. ‘We look forward to delivering more value to our customers through product enhancements and a broader integration ecosystem.’

Aircall has signed partnerships with Salesforce, Zendesk, Intercom, Hubspot and Zoho.

‘Since our first investment in 2015, it’s been clear that Aircall is addressing a major need for the modern business. They have the potential to be a transformative business and we can’t wait to see the next chapter in their growth,’ said Bernard Liautaud, managing partner at Balderton Capital.

Further reading on voice calling

Voice commands better protection

Michael Somerville

Uriel Beer

Michael was senior reporter for GrowthBusiness.co.uk from 2018 to 2019.

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